Thank you for shopping at jellycatus.my! We are dedicated to delivering your table lamps safely and promptly. Please read the following shipping policy for important information regarding our shipping practices.
- Shipping Rates and Delivery Times
We offer a variety of shipping options based on your location and urgency of delivery. Below are the general shipping rates and estimated delivery times:
Standard Shipping:
Delivery time: 5-7 business days
Cost: $5.99 (Free on orders over $50)
Expedited Shipping:
Delivery time: 2-3 business days
Cost: $15.99
Overnight Shipping:
Delivery time: 1 business day
Cost: $25.99
Please note that shipping times are estimates and may vary based on factors such as weather conditions, holidays, or unforeseen delays with the carrier.
- Order Processing
All orders are processed within 1-2 business days (Monday through Friday). Orders placed on weekends or holidays will be processed the next business day. Once your order is shipped, you will receive a tracking number to monitor your shipmentâs progress. - Shipping Destinations
We currently ship within the United States only. Unfortunately, we do not offer international shipping at this time. - Shipping Carriers
We work with trusted carriers such as UPS, FedEx, and USPS to ensure reliable and timely delivery. Depending on your location and the shipping option chosen, your order may be shipped with one of these carriers. - Shipping Addresses
Please ensure that the shipping address provided at checkout is accurate and complete. jellycatus.my is not responsible for items delivered to an incorrect address provided by the customer. If you need to change the shipping address after your order has been placed, please contact our customer service team immediately. - Shipping Delays
While we strive to ship all orders promptly, please be aware that delays can sometimes occur due to factors beyond our control, such as weather, holidays, or carrier issues. In such cases, we will do our best to keep you informed about the status of your order. - Damaged or Lost Shipments
If your item arrives damaged or is lost in transit, please contact our customer service team as soon as possible at service@jellycatus.my. We will work with you to resolve the issue, either by providing a replacement or a refund. - Returns and Exchanges
For more information on how to return or exchange your items, please refer to our Return Policy. - Contact Us
If you have any questions regarding shipping or need further assistance, please reach out to us:
Email: service@jellycatus.my
Phone: +19286475211
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM EST
Effective Date: March 28, 2022